Your Live Agent Engagement Cloud Software is offered free of charge for use by business websites and is more than just chat. You can push links to your website visitors, share files, learn the source where they came from to your website, their country, city, their landing page on your website etc. You can also engage with them when they initiate a chat conversation with you and answer most of their queries using our canned responses template designed for every business vertical. On completion of the engagement, you can also classify each engagement as Pre-sales, Post-sales, General-info Tasks or Others and allocate these tasks to concerned personnel by email from our Admin. Dashboard for immediate action and more....
Your Live Agent will be able to handle any number of chat sessions at the same time. Each session will be independant of the other in your YLA console. However, one Agent can handle maximum three or maximum four of your website visitors at the same time for better quality & quick answering.
Your Live Engagement Solution is powered by a reliable chat engine. YLA is powered by LivServ, the LivServ chat software. It can support thousands of concurrent multiple chat sessions and thousands of visitors without any degradation in response time. It is still being actively developed.
No special plug-ins, Java Applets, DLL's or ActiveX Controls needed to be installed by your users and works on all your website visitors browsers.
It only takes a few minutes to Register Online! No downloads or no dependancy on a specific computer or device. You will be provided an Admin Dashboard with which you can create YLA console logins, view/download visitor statistics, view/download/allocate pre-sales, post-sales and General-info tasks to inhouse team.
HTTP Tunneling to work through firewalls and proxy servers.
Comes with rich AJAX Based Interface allowing you to work smarter and efficiently.
Only relevant information is transferred between client browser and the chat sever and only when some action by either side is required, providing for superior performance.
Change the color of chat window that can easily match corporate design of your site. It will feel as an integral part of your site.
Visitor window on your website do not ask for their Name, email id and contact number before start answering their questions. Automated greetings only appear. Your Live Agent can first answer their initial queries, make your website visitor comfortable to share their email and contact details.
View visitor's IP address, host name, country, browser type, pages visited, referrer address, and other information. This information will allow you to better define your marketing & support strategies.
Learn who your visitors are. Provide a personal experience to turn visitors into a prospective and satisfied customers.
Able to view contact's status and presence.
When your website visitor initiate a chat session with Your Live Agent, your YLA will receive both sound and visual alert on YLA console.
Display indication when your website visitor is typing and when Your Live Agent type, your website visitor will know that you are responding.
With the click of a mouse, you can send pre-written answers to almost all queries of your visitor using our industry specific business vertical canned responses template.
Push URL links to your website visitors for their queries. It is easy for agents and visitors to attach files to conversation. Screen shots, manuals, documents and many more.
Your Website visitor can rate Your Live Agent using the star symbols already available in the chat window of your website they can see. With this quality of service of Your Live Agent can be known and improved upon.
On completion of chat engagement with your website visitors, you can classify the chat engagement as sales lead, support ticket, general query & others (irrelevant). You can send the sales lead and support ticket generated can instantly be sent to your concerned sales and support personnel too.
From the list of all your website visitors who interact or do not interact with Your Live Agent, find out which Country & City has the highest visitors to your website and which city the complaints or more etc.,
History are perfectly kept and can be searched from Admin dashboard by month or date range in a month, or for specific YLA or Pre/post-sales/Gen-Info Task.
If you wish, you can enable automatic transfer of your website visitors (when you have a currency balance in your account) to Our Live Agent when Your Live Agent is offline and our Live Agent will interact with your website visitors on your behalf as it is done by Your Live Agent.